Terms and conditions of use

By using our website, you agree to be bound by The Bakery Room Terms & Conditions, as stated below.

Contract for the Supply of Products or Services

The display of goods on the The Bakery Room site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and The Bakery Room unless, and until, an email is sent by The Bakery Room to you confirming that your order has been accepted and payment has been successfully made.

This confirmation e-mail amounts to an acceptance by The Bakery Room of your offer to buy goods or services from The Bakery Room and this acceptance is effective regardless of whether or not you receive the e-mail. The Bakery Room are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself. Price and availability information is subject to change without notice.

Processing of orders

Credit cards are debited before items are shipped or before services are activated by The Bakery Room. We will deliver orders at the very earliest opportunity as stated in our delivery services.

Delivery restrictions

We only deliver to customers previously authorised by us.

Limitation of Liability

Except as specifically stated on this site, neither The Bakery Room nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Illegal Acts

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Offers, Promotions, bundles & Brownie points.

The Bakery Room reserves the right to withdraw offers and/or promotions at any time and when/where it is deemed that the good nature of the offer and/or promotion is being abused. Only one coupon code to be used with each transaction.

The 50% - 20% - 30% starter offer is open to all cake selling businesses using our cakes for the FIRST time. This offer is limited to one per account or establishment.

We reserve the right to carry out suitability and address checks and refund in full should it be deemed that the terms of this offer are being abused. We only dispatch to UK mainland business address. This offer cannot be used in conjunction with any other offer or January sale items.
Bundles are open to everyone regular and new customers alike. Deals are offered at our very best price therefore additional discounts or promotions are not awarded on bundle deals.

Returns & non-conforming products

Should the product be different from our usual standard, please contact us immediately. Any item not conforming to specification must be notified within 24 hours of delivery to be considered for refund. Should a non-conformity come to your attention after this time please contact us immediately and it will be dealt with on a case by case basis. Photographic evidence of the non-conformity will be required. Please state the product type and order number when reporting any instance of non-conformity.

Changes in Terms

The Bakery Room reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on theThe Bakery Room web site.

Your information

We will control the data you supply and we agree to collect and control this information in accordance with the Data Protection Act 1998 , (GDPR) (EU) 2016/679. Our contact information can be found on the contact page of our website.

Online Activity

We collect information from your visit to our site. This information is only used to track browsing patterns and cannot be used to identify you personally.

About Cookies

Cookies are small files that are stored on your computer when you visit a website. The text stored has a variety of uses and in some cases cookies are required for a website to function properly. A cookie may also be used to improve the visitors experience on a website. A good example of this is when you leave a website that you have logged into, then return back to it at a later stage, the cookie may allow you to remain logged in. The most common use of cookies is for the analysis of browsing patterns to find more detailed information about visitor trends. We use cookies to gather information about your visit, this information is collected in an anonymous form. Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits. The rules regarding cookies have recently changed, and we have explained below how cookies are used on our website.

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Google Analytics

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These cookies are used to collect information about how visitors use our site. We use the information to analyse web traffic throughout our website. This helps us to improve our website and make information easier to find. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.


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These cookies are set by, and used by, Facebook. These cookies are used to identify your Facebook account (if you have one) so that when you click on a "Like" button it can associate that action with your specific Facebook account.


We will not be held responsible for any breach of security unless this is due to our negligence.

Links on this website

We accept no responsibility for content on web sites linked to from this site. Please let us know of any issues and we will immediately remove any external links from this site.

Your Data

We will respect your privacy and ensure that all sensitive and personal information provided to us is lawfully processed and held in accordance to the Data Protection Act 1998, (GDPR) (EU) 2016/679.